What does "5D" mean?
"5D" describes the layered, dynamic visual atmosphere created by the projector's colors, patterns, and motion. It does not mean the device creates a physical three-dimensional object.
Will the projection look exactly like the product photos?
The general effect should correspond to the selected product, but brightness, color, pattern coverage, and visual depth vary with room size, wall color, ambient light, viewing angle, camera settings, and the model's controls. A darker room and light-colored surface usually make the effect more visible.
What features are included?
Features differ by model. Review the specific product page for information about patterns, remote or app control, timers, speakers, power requirements, dimensions, and included accessories. A feature is included only when it is stated on that product page.
Where do you ship?
We currently ship to valid delivery addresses within the United States. Some remote, military, territory, P.O. box, Alaska, or Hawaii addresses may have limitations or require additional time.
How long does delivery take?
Orders are normally processed within 3 business days. Estimated transit time is 7 to 15 business days after shipment, for an estimated total of approximately 10 to 18 business days from order placement.
How much is shipping?
Standard shipping is free when the merchandise subtotal is USD $60.00 or more after discounts and before taxes. Standard shipping costs USD $7.99 when the subtotal is below USD $60.00.
How can I track my order?
When tracking is available, we send a shipping confirmation email with a tracking link or number. Tracking may take up to 72 hours after shipment to begin showing movement.
Can I cancel or change my order?
Email service@elanorag.com within 24 hours after payment. We will try to cancel the order or change its shipping address before fulfillment begins, but we cannot guarantee changes after processing or shipment.
What is your return period?
Eligible items may be returned within 30 days after the recorded delivery date. Contact us before sending the item and keep the original packaging, manuals, cables, remote, accessories, and other components.
Who pays return shipping?
The customer pays return shipping for a change of mind, an unwanted item, or an item ordered by mistake. Elanora G pays or reimburses reasonable return shipping for a confirmed damaged, defective, or incorrect item.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible returns.
What if my item arrives damaged, defective, or incorrect?
Email service@elanorag.com promptly with your order number and clear photographs or video. After confirming the issue, we will arrange a replacement, return label, reimbursement of reasonable return shipping, or refund as appropriate.
When will I receive my refund?
We normally inspect a delivered return within 5 business days and submit an approved refund within 5 business days after approval. Your bank or card issuer may need an additional 5 to 10 business days to post it.
Which payment methods do you accept?
We accept the payment methods displayed at checkout. Available methods may vary by device, location, order value, and payment provider. Purchases are one-time transactions unless a subscription is clearly stated and expressly accepted before checkout.
How do I contact Elanora G?
Email service@elanorag.com. We aim to respond within 24 hours. We do not currently provide telephone support.