This Shipping Policy applies to purchases made through elanorag.com.
Where we ship
We currently ship to valid delivery addresses within the United States. Delivery to remote areas, Alaska, Hawaii, U.S. territories, military addresses, or P.O. boxes may be unavailable or may require additional time depending on the carrier and product.
Order processing
Orders are normally processed within 3 business days after payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
Estimated delivery time
Estimated transit time is 7 to 15 business days after the order is shipped. The estimated total time from order placement to delivery is therefore approximately 10 to 18 business days. Delivery estimates are not guarantees and may be affected by carrier delays, weather, peak seasons, remote destinations, or events outside our reasonable control.
Shipping charges
- Orders with a merchandise subtotal of USD $60.00 or more after discounts and before taxes qualify for free standard shipping.
- Orders with a merchandise subtotal below USD $60.00 are charged USD $7.99 for standard shipping.
- The applicable shipping charge is displayed at checkout before payment is submitted.
Tracking
When tracking is available, we will send a shipping confirmation email containing the tracking number or tracking link. Tracking information may take up to 72 hours after shipment to display movement. An order containing multiple items may arrive in more than one package.
Address changes and incorrect addresses
Please review your shipping address carefully before placing an order. You may request an address change within 24 hours after payment by emailing service@elanorag.com. We cannot guarantee a change after an order has entered fulfillment. If a package is returned because the address supplied by the customer was incomplete or incorrect, the customer may be responsible for the cost of reshipping it.
Shipping delays
If we determine that we cannot ship within the stated processing period, we will contact you with a revised shipping estimate and give you the option to accept the delay or cancel the unshipped order for a full refund to the original payment method. If only part of an order can be shipped, we will explain the available options before charging or retaining payment for the unshipped portion.
Lost, damaged, or marked-delivered packages
If tracking has not updated for an extended period, a package arrives damaged, or tracking shows delivery but you cannot locate the package, contact service@elanorag.com promptly. Include your order number and any available photographs. We may ask you to confirm the delivery address, check with household members or neighbors, and cooperate with a carrier investigation. When the loss or damage is confirmed as our or the carrier's responsibility, we will arrange a replacement or refund as appropriate.