This Refund Policy explains how approved refunds are processed. Return eligibility is described in our Return & Exchange Policy.
Return inspection
After a returned item is delivered to our return address, we normally inspect it within 5 business days. We will email you to confirm whether the return has been approved or to request additional information if needed.
Refund method and timing
Approved refunds are issued to the original payment method. We normally submit the refund within 5 business days after approval. Your bank or card issuer may require an additional 5 to 10 business days to post the credit to your account. We cannot issue a cash refund, gift card, or store credit in place of an original-payment refund unless you expressly request and agree to that alternative where permitted by law.
Shipping charges
Original shipping charges are not refundable for change-of-mind returns. If the return is caused by a damaged, defective, or incorrect item, or if we cancel an unshipped order because we cannot fulfill it, we will refund the applicable original standard shipping charge as well as the item price. Expedited or optional shipping upgrades, if any, are refundable only when the service was not provided as promised.
Order cancellations
You may request cancellation within 24 hours after payment by emailing service@elanorag.com. If the order has not entered fulfillment or shipped, we will cancel it and issue a full refund to the original payment method. We cannot guarantee cancellation after fulfillment has begun. If an order has already shipped, it must be handled under the Return & Exchange Policy.
Unavailable or unshipped orders
If we cancel an order because an item is unavailable or cannot be shipped, we will refund the full amount paid for the affected item, including any applicable shipping charge. If a shipment will be delayed beyond the stated processing period, we will offer you the choice to accept the revised estimate or cancel the unshipped order for a full refund.
Late or missing refunds
If you have received our refund confirmation but the credit has not appeared after 10 business days, first contact your bank or card issuer. If the refund is still not located, email service@elanorag.com with your order number so we can investigate.