These Terms & Conditions ("Terms") govern your access to and use of elanorag.com and purchases from Elanora G. Elanora G is operated by KEJU TRADE INC. By accessing the website or submitting an order, you agree to these Terms. If you do not agree, do not use the website or place an order.
1. Company and contact information
Business operator: KEJU TRADE INC.
Brand: Elanora G
Address: 110 16th St, Denver, CO 80202, United States
Email: service@elanorag.com
2. Eligibility
You must be at least the age of majority in your state of residence, or use the website with the involvement and permission of a parent or legal guardian. You may use the website only for lawful personal shopping purposes.
3. Product information and display
We try to describe products, features, included accessories, dimensions, compatibility, colors, and availability accurately. Screen settings, photography, room lighting, wall color, surface texture, and viewing conditions may affect how projected colors and patterns appear. Product images are illustrative of the listed product, but minor visual differences may occur.
References to "5D" describe a layered, dynamic ambient lighting effect. They do not mean that the product creates a physical three-dimensional object. Features such as app control, remote control, speakers, timers, projection patterns, and power adapters vary by model and are included only when stated on that product page.
4. Orders and acceptance
Your order is an offer to purchase. We may accept, reject, limit, or cancel an order for legitimate reasons, including product unavailability, pricing or description errors, suspected fraud, payment failure, shipping restrictions, or unusually large quantities. An automated order confirmation acknowledges receipt but does not guarantee acceptance. If we cancel after collecting payment, we will refund the affected amount to the original payment method.
5. Prices, taxes, and payment
Prices are displayed in U.S. dollars unless otherwise stated. Applicable shipping charges and taxes are shown at checkout before payment. You authorize us and our payment providers to charge the total displayed amount using the payment method you submit. Available payment methods are those shown at checkout.
6. Order cancellation
You may request cancellation within 24 hours after payment by emailing service@elanorag.com. We will make reasonable efforts to cancel before fulfillment begins, but cancellation is not guaranteed after processing or shipment. An order that has shipped is handled under the Return & Exchange Policy.
7. Shipping and delivery
We normally process orders within 3 business days. Estimated transit time is 7 to 15 business days after shipment. Shipping rates, tracking, delays, address issues, and lost or damaged shipments are governed by our Shipping Policy, which is incorporated into these Terms.
8. Returns, exchanges, and refunds
Eligible products may be returned within 30 days after delivery. Return conditions, shipping responsibility, exchanges, inspection, and refund timing are governed by our Return & Exchange Policy and Refund Policy, which are incorporated into these Terms. We do not charge a restocking fee for eligible returns.
9. Product use and safety
Use products only as described in the included instructions and product listing. Keep electronic products away from water and excessive heat unless the product is expressly rated for those conditions. Use the specified power source and supervise children around cords, small accessories, and electrical products. Stop using a product if it appears damaged, overheats, emits an unusual odor, or operates abnormally, and contact us for assistance.
10. Reviews and user content
If you submit a review, photograph, video, comment, or other content, it must reflect your genuine experience, be accurate to the best of your knowledge, and not infringe another person's rights. You retain ownership of your content but grant us a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use it in connection with our website and marketing, subject to applicable law. We may remove unlawful, abusive, irrelevant, fraudulent, or misleading content, but we will not alter a review in a way that changes its meaning.
11. Prohibited conduct
You may not:
- Use the website for unlawful, fraudulent, deceptive, or abusive activity.
- Interfere with website security, availability, checkout, or another user's access.
- Introduce malware, scrape the website at an unreasonable rate, or attempt unauthorized access to systems or accounts.
- Use false identity, payment, billing, shipping, return, or chargeback information.
- Copy, resell, or commercially exploit website content without authorization, except as permitted by law.
12. Intellectual property
The website and its original text, design, graphics, logos, photographs, videos, software, and other content are owned by or licensed to KEJU TRADE INC. and are protected by applicable intellectual property laws. No license is granted except the limited right to access and use the website for personal shopping.
13. Third-party services and links
The website may rely on or link to third-party payment, delivery, social media, analytics, or other services. We do not control third-party websites and are not responsible for their independent terms, content, availability, or privacy practices.
14. Disclaimers
To the fullest extent permitted by law, the website and its content are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access, error-free operation, or that every color or projection effect will appear identical in every environment. Product warranties, if any, will be stated on the applicable product page or included with the product. Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.
15. Limitation of liability
To the fullest extent permitted by law, KEJU TRADE INC. and its affiliates, officers, employees, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products. Our aggregate liability for a claim relating to a purchase will not exceed the amount paid for the product giving rise to the claim. These limitations do not apply where prohibited by law or to liability that cannot lawfully be limited.
16. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless KEJU TRADE INC. from third-party claims, losses, and reasonable costs arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights. This section does not apply to the extent a claim results from our own unlawful conduct.
17. Events outside reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, carrier disruption, labor disputes, governmental action, cyberattacks, utility failures, or natural disasters. This section does not remove your right to cancel an unshipped delayed order and receive a refund where required by law or our Shipping Policy.
18. Governing law and venue
These Terms and any dispute arising from them are governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to conflict-of-law principles. Subject to any non-waivable consumer right, the state and federal courts located in Denver, Colorado will have jurisdiction. Nothing in this section deprives you of protections that apply under the mandatory laws of your state of residence.
19. Severability and waiver
If any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.
20. Changes to these Terms
We may update these Terms from time to time. The revised Terms will be posted on this page with an updated date. Changes apply prospectively unless otherwise required by law. Continued use of the website after the effective date means you accept the revised Terms.