We want you to have a fair opportunity to inspect your purchase. Eligible items may be returned within 30 days after the recorded delivery date, subject to the conditions below.
Return eligibility
- The return request must be emailed to service@elanorag.com within 30 days after delivery.
- The item must be in substantially the same condition in which it was received and must include the original packaging, manuals, cables, remotes, accessories, and other components.
- Reasonable inspection is permitted. Items showing extended use, alteration, misuse, accidental damage after delivery, or missing substantial components are not eligible for a standard change-of-mind return.
- Proof of purchase or the Elanora G order number is required.
How to request a return
- Email service@elanorag.com with your order number, the item you wish to return, and the reason for the return.
- Wait for our return confirmation and instructions. If the item is damaged, defective, or incorrect, include clear photographs or video.
- Pack the item securely with all included components and send it using a trackable service.
- Keep the shipping receipt and tracking number until your refund or exchange is completed.
Return shipping costs
For a change-of-mind return, an unwanted item, or an item ordered by mistake, the customer is responsible for return shipping costs. If the item arrived damaged, defective, or different from what was ordered, Elanora G will provide a prepaid return label or reimburse reasonable return shipping costs after confirming the issue.
Restocking fees
We do not charge a restocking fee for eligible returns.
Exchanges
To request an exchange, email service@elanorag.com within 30 days after delivery. Exchanges depend on product availability. We may replace a confirmed damaged, defective, or incorrect item directly. For a preference-based exchange, we may ask you to return the original item and place a new order after the return is approved.
Items that cannot be returned
- Gift cards, if offered.
- Items materially used, altered, or damaged after delivery through misuse, improper installation, or failure to follow product instructions.
- Items returned without substantial parts, accessories, or identifying order information.
- Items that cannot be accepted under applicable health, safety, or legal restrictions, when that restriction was clearly disclosed before purchase.
These exclusions do not limit rights that cannot be waived under applicable law, and they do not apply when an item was defective, damaged in transit, or incorrectly supplied by us.