This Privacy Policy explains how Elanora G, operated by KEJU TRADE INC. ("Elanora G," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit elanorag.com, place an order, contact us, or otherwise interact with our services.
1. Information we collect
- Contact and identity information, such as your name, email address, shipping address, billing address, and account details.
- Order and transaction information, such as products purchased, order value, shipping method, returns, refunds, and customer service history.
- Payment-related information, such as payment status, card type, billing name, and a payment token supplied by the payment processor. We do not receive or store your complete card number.
- Device and online activity information, such as IP address, browser type, device identifiers, pages viewed, referring pages, interactions with the site, cookie identifiers, and approximate location derived from IP address.
- Communications and content you provide, including emails, product questions, return evidence, reviews, survey responses, and marketing preferences.
2. How we collect information
We collect information directly from you, automatically through cookies and similar technologies, and from service providers that support our store, payments, fraud prevention, analytics, advertising, fulfillment, and delivery.
3. How we use information
- Process payments, fulfill orders, arrange delivery, provide tracking, and manage returns and refunds.
- Operate, maintain, secure, troubleshoot, and improve the website and customer experience.
- Respond to customer service, product, billing, legal, and privacy requests.
- Detect and prevent fraud, abuse, security incidents, chargeback misuse, and other unlawful activity.
- Send transactional messages and, with consent where required, marketing communications.
- Measure site performance and advertising effectiveness, personalize content, and show relevant advertising where permitted.
- Comply with legal obligations, enforce our terms, and protect the rights and safety of customers, Elanora G, and others.
4. Cookies and similar technologies
We and our service providers may use essential, functional, analytics, and advertising cookies or similar technologies. Essential technologies support functions such as the cart, checkout, fraud prevention, and account security. Other technologies help us understand site use, remember preferences, measure campaigns, or provide relevant advertising.
You can manage certain cookies through the cookie preference tool when available and through your browser settings. Blocking some cookies may affect website features. Where required by law, we will request consent before using non-essential cookies.
5. How we disclose information
We may disclose personal information to the following categories of recipients only for legitimate business or legal purposes:
- Website, ecommerce, cloud hosting, and customer support providers.
- Payment processors, financial institutions, and fraud prevention providers.
- Warehouses, suppliers, fulfillment partners, shipping carriers, and delivery providers.
- Analytics, marketing, and advertising providers, subject to applicable consent and opt-out rights.
- Professional advisers, auditors, insurers, regulators, courts, law enforcement, and other parties when required or reasonably necessary by law.
- A buyer, successor, or other relevant party in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.
6. Sale, targeted advertising, and opt-out choices
We do not sell personal information for money. However, disclosing identifiers, device information, or internet activity to advertising or analytics partners through cookies may be treated as a "sale," "sharing," or processing for targeted advertising under some U.S. state privacy laws.
Where applicable, you may opt out by using our cookie preference tool, enabling a legally recognized browser-based universal opt-out signal such as Global Privacy Control, or emailing service@elanorag.com with the subject line "Privacy Opt-Out Request." We will honor recognized signals and verified requests as required by applicable law.
7. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer support, tax and accounting records, fraud prevention, dispute resolution, and legal compliance. Retention periods vary by data type, transaction status, and legal obligation. We then delete, anonymize, or securely dispose of the information when reasonably practicable.
8. Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, contact service@elanorag.com promptly.
9. Children's privacy
Our website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, email service@elanorag.com so we can review and delete it where required.
10. U.S. state privacy rights
Depending on your state of residence and subject to applicable exceptions, you may have the right to:
- Confirm whether we process your personal information and access that information.
- Correct inaccurate personal information.
- Delete personal information.
- Obtain a portable copy of certain personal information.
- Opt out of the sale of personal information, targeted advertising, or certain profiling.
- Limit or withdraw consent for certain sensitive personal information, where applicable.
- Not receive unlawful discriminatory treatment for exercising a privacy right.
Colorado residents may exercise the rights to access, correct, delete, and obtain a portable copy of personal data, and may opt out of the sale of personal data, targeted advertising, and certain profiling, as provided by the Colorado Privacy Act.
To submit a request, email service@elanorag.com with the subject line "Privacy Request" and describe the right you wish to exercise. We may request information reasonably necessary to verify your identity and protect your account. An authorized agent may submit a request where permitted by law, subject to verification of the agent's authority.
If we deny a Colorado privacy request, you may appeal by emailing service@elanorag.com with the subject line "Privacy Appeal" and explaining why you believe the decision should be reconsidered. We will respond within the period required by applicable law and will explain how to contact the Colorado Attorney General if the appeal is denied.
11. Third-party websites
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices. Review the privacy policy of any third party before providing information.
12. Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. We will post the updated version on this page and change the "Last updated" date. If required by law, we will provide additional notice or request consent.